KC Water Heaters respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, service request, or direct communication.
- Data Usage: We use your data solely for sending water heater service updates, appointment reminders, and special service notifications.
- Data Security: We protect your data using industry-standard security measures to prevent unauthorized access. This includes:
- Encryption Methods: All stored data is encrypted using AES-256 encryption, and all data transmission is secured with SSL/TLS encryption.
- Access Controls: Only authorized staff members have access to customer data, with multi-factor authentication (MFA) and role-based restrictions in place.
- Staff Training: Employees handling customer data receive regular training on data security, phishing prevention, and compliance with privacy regulations.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact KC Water Heaters at (913) 962-7000 or kcwaterheater@gmail.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to kcwaterheater@gmail.com or (913) 962-7000. After unsubscribing, you will receive a final SMS to confirm your opt-out, and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. KC Water Heaters will not sell, rent, or share the collected mobile numbers.