Service Area > Kansas City, MO > Reviews

Andy from Kansas City, MO
2 years ago Chase was great to work with. He was very informative and forward. He takes pride in his work and it shows. I will be using KC Water Heaters for all plumbing and heating projects in the future.
Overall Experience
Product Knowledge
Punctuality
Quality of work

Carlo from Kansas City, MO
6 years ago Chase was very professional and down right a nice guy. He knows his trade very well. He made some changes that were incorrect by the previous owner/serviceman. Hot water heater died in the morning and he was here within 2 hours to get our new one install. Highly recommended!
Overall Experience
Product Knowledge
Punctuality
Quality of work

Caleb from Kansas City, MO
6 years ago Chase did a great job of explaining what we needed and in replacing our water heater in a timely manner. Thank you!
Overall Experience
Product Knowledge
Punctuality
Quality of work

Kurt from Kansas City, MO
6 years agoIf you are looking for expert service at a reasonable price, you need to call KC Water Heater. Chase was prompt, efficient, personable, and really knows his stuff. You are not going to get this through the big box stores, which will overcharge you for much inferior service.
Overall Experience
Product Knowledge
Punctuality
Quality of work

Jon from Kansas City, MO
6 years agoService was quick. The work was professional. Positive experience!
Overall Experience
Product Knowledge
Punctuality
Quality of work

Cathy from Kansas City, MO
6 years ago Chase was great. We had a very professional installation of the gas water heater with PROPER venting our family can have confidence in and explaining about the PRV at our home's water shut off and why pressure was important. My husband tells me I always have "too many" questions but Chase pleasantly answered every single one, never making me feel like I was interrupting his work. I learned a lot and feel like our system will be better maintained because of the time he took. Fantastic customer service!
Overall Experience
Product Knowledge
Punctuality
Quality of work

Johnny from Kansas City, MO
7 years ago Chase was very knowledgeable and friendly. He did a very nice job on the install. I would recommended this company.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Rick from Kansas City, MO
chase was very knowledgeable and nice to talk to. very professional and went above and beyond, replace valves that could have stayed in system. gave good instruction for maintenance would highly recommend KC water heaters
Overall Experience
Product Knowledge
Punctuality
Quality of work
Aaron from Kansas City, MO
KC Water Heaters was fantastic. He was very knowledgeable, professional and friendly. He took the time to explain everything he is doing and told me everything about the product that I needed to know. I will definitely use KC Water Heater again.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Ruth from Kansas City, MO
I am satisfied with the experience and knowledge that Chase Thompson has about water heaters. Chase answered all my questions and took the time to make sure that I understood. If I did not, he did not hesitate to explain things in a way that would allow me to comprehend the information. I did not realize that it had been 20 years since the purchase and installation of the old water heater. I am satisfied with the brand name of A. O. Smith, and I was able to replace the old one with a new A. O. Smith Water Heater. The only change I made was I increased the size from 40 gallons to 50 gallons. My old water heater always ran out of hot water. Especially, if anyone took a bath and not a shower.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Cal from Kansas City, MO
Chase made very good impression from the time we talked on the phone, until the job was completed. I give him 5 stars on everything. A job well done.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Steve from Kansas City, MO
Chase did what it took to get the job done right. Got a good quality hot water heater installed for competitive price.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Leslie from Kansas City, MO
Excellent on every part of the process.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Janine from Kansas City, MO
I was very pleased with this professional's knowledge, the time he took to explain everything, answer my questions, his promptness and friendly manner. I highly recommend KC Water Heaters.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Graham from Kansas City, MO
He fully explained the problem and why it was happening. He was conscientious of our home and is very courteous and knowledgeable. He made sure everything was done to the highest standard he could.
Overall Experience
Product Knowledge
Punctuality
Quality of work
Katie from Kansas City, MO
I had a great experience with KC Water Heater. Chase was prompt, efficient, and honest. He explained things clearly and was extremely knowledgeable. He went above and beyond and I'd recommend him in a heartbeat!
Overall Experience
Product Knowledge
Punctuality
Quality of work